MARJULIE QUIÑO - FREELANCER | VIRTUAL ASSISTANT

About Me

Get to know the person behind the professional services

I’m Marjulie Quiño, with over 6 years of experience as a Freelance Virtual Assistant and BPO Specialist, I specialize in delivering high-quality remote support and customized business solutions to diverse clients. I have successfully managed multiple clients simultaneously, providing administrative support, customer service, and real estate assistance, including client communications, appointment scheduling, CRM management, data entry, transaction coordination, and operational support with efficiency and accuracy.

Strategic Approach

I don't just execute tasks—I think strategically about how each piece fits into your bigger picture.

Seamless Integration

Bridging the gap between operations and marketing to create cohesive business systems.

Results-Driven

Every action is measured and optimized to deliver tangible business outcomes.

Client Focused

Building strong relationships and ensuring client satisfaction through excellent service.

Team Collaboration

Working effectively with diverse teams to achieve common goals and drive success.

Continuous Learning

Always seeking new knowledge and skills to stay current and add value.

Professional Experience

A detailed overview of my virtual assistance, administrative support, and customer service experience.

PROPERTY MANAGER – REAL ESTATE

Collabera | June 2019 – August 2020

Oversaw day-to-day operations of residential, commercial, and rental properties
Managed tenant relations, including inquiries, complaints, and lease agreements
Collected rent, handled late payments, and maintained accurate financial records
Coordinated maintenance, repairs, and renovation activities
Ensured compliance with property laws, regulations, and safety standards
Issued lease violation notices and followed up to ensure compliance
Prepared and organized documents related to property transactions and listings

ADMINISTRATIVE ASSISTANT & DATA ENTRY

Colby HOA Property Management | August 2020 – March 2021

Provided administrative support to property managers and real estate agents
Coordinated schedules, managed calendars, and handled correspondence
Prepared and organized property transaction and listing documents
Maintained and updated resident databases with accurate contact information
Issued lease violation notices and monitored tenant compliance

CUSTOMER SERVICE REPRESENTATIVE – AMERICAN HOME SHIELD

Alorica, Davao City | March 2021 – March 2022

Handled inbound calls regarding home warranty coverage, claims, and service requests
Assisted customers in placing service requests for covered systems and appliances
Provided accurate information on warranty terms, policies, and claim status
Resolved customer concerns with professionalism, empathy, and efficiency
Coordinated with contractors and dispatch teams to ensure timely service delivery
Processed cancellations, renewals, and policy updates
Documented all interactions accurately in CRM systems
Promoted customer retention through excellent service and product knowledge
Consistently met or exceeded KPIs for call quality and customer satisfaction

CSR / SUBJECT MATTER EXPERT / TEAM MANAGER

VXI Global Inc. | March 2022 – April 2025

Managed complex customer concerns across billing, sales, and technical support
Led and supported a team to achieve KPIs and service level agreements (SLAs)
Delivered high-quality customer service through accurate and empathetic communication
Coached and mentored agents to improve performance and product knowledge
Monitored calls and provided feedback to maintain quality standards
Resolved billing issues, including disputes, payments, and plan explanations
Identified sales opportunities and successfully upsold AT&T products and services
Troubleshot internet, phone, and TV technical issues
Supported new hires during training and nesting phases
Maintained accurate CRM documentation